Posts Tagged ‘government’
Is Prof Pertwee A Home Office Plant?
Is He A Plant?
As they say, with friends like these, who needs enemies?
Is It A Professor?
Seriously, or not so seriously, who is this bumbling old duffer wheeled out by the BBC for some terribly weak story that cannabis sales should be licensed? See here. If the BBC wants to cover this story there are at least a dozen far more expert, more eloquent, more telegenic, better informed, more sensible commentators.
Frankly, I’d rather have someone who can put a coherent argument against instead of this pathetic performance by Prof Pertwee. Seldom have I seen any argument for any idea advanced so weakly. I mean, who starts off talking about their proposal by saying “I don’t think it would work”!
It does raise the suspicion that the only people that want the cannabis argument put so badly is the Home Office. There is, quite literally, no other organisation, connected with a democratic government anywhere in the civilised world that is so backwards, regressive and out of touch with the facts than the UK Home Office. A cannabis plant would have been a more exciting interviewee than Prof Pertwee. He must surely be a plant for what Prof. Les Iversen, the government’s most senior official drugs adviser calls “the anti-cannabis brigade”.
Maybe this is a sign that common sense has got the Home Office on the run. Its tired, inaccurate, unscientific, prejudiced and short sighted attitude is on its very last legs. This is either an embarrassingly bad effort by Prof Pertwee (thanks for trying) or a desperate attempt to discredit the truth.
The fact is that the argument has already been won. I’d like to know what the “harms” are that the Professor was talking about in his interview. There’s the tired old chitchat about mental health problems. It’s just propaganda. In Israel, cannabis is now recommended by doctors to help veterans deal with PTSD. This is fact, reality, what’s actually happening, not what James Brokenshire and his cronies dream up in some bunker in Marsham Street.
I see that the story is also running in the Daily Mail. It’s remarkable how even it, the home of hysteria, has changed its attitude on cannabis in the last year or so. This is perhaps a better barometer of public opinion than anything else. When the Daily Mail starts talking common sense it must be very obvious indeed!
Even the FT is running the story. Who knows maybe it will develop into something a bit more sensible. The BBC just did a particularly bad job of covering it!
I do like Prof Pertwee’s recommendation of the Volcano vapouriser though. I concur with the Professor on this. I can tell you that after extensive personal testing I have concluded that it works very well indeed!
Barclays’ Biggest Banker Robber Plans Smash ‘n’ Grab On Britain
The Unacceptable Face Of Banking
We don’t want Bob Diamond in Britain. He’s to be the next chief executive at Barclays Bank. See here. He’s not the “right sort of chap” for us or, if you prefer, he doesn’t have “the right stuff” for Britain. He’s a wide boy and a high stakes gambler. We don’t want him anywhere near our banks, our savings or our overdrafts. Why can’t he just go back to the land of the free and the home of the brave and chowdown with all the other cowboys? He’s the wrong man for Britain.
It’s people like Bob Diamond who were directly responsible for the banking crisis and for bringing the world’s economy virtually to its knees. He won all his bets so he’s alright. Let’s be clear though, it’s his behaviour and those like him that is to blame for the massive cuts that we’re all facing. He has robbed our parents of their pensions, hamstringed our business world, destroyed our children’s jobs and sabotaged their children’s education. He is laughing all over his flabby, smug face at our expense.
He’s won a £100 million fortune on exactly the sort of gambling which has destroyed our economy.
Vince Cable should stop posturing. He was great in opposition but it seems, even in government, all he can do is snipe from the sidelines.
I say, deny Bob Diamond entry into Britain on the grounds that he would be a danger to the country. Barclays may claim that it has accepted no help from the taxpayer but its exploitative business model depends on blackmailing us with its size and importance to the economy, just like all the banks.
What we needed to do was clamp down hard on their excess, split them into smaller pieces, separate casino investment from banking services, force them into accountable lending policies, severly limit earnings levels and make it clear that they work for us, not vice versa.
We may already be too late. Britain’s banks continue to be out of control.
My MP, Richard Drax, To Write To David Cameron On Drugs Policy
The Honourable Member For Dorset South
Today I met with my MP, Richard Drax. He was just as sickeningly handsome and charming as I expected him to be! So I showed him no mercy and bombarded him with my opinions for a good half an hour.
I realised afterwards that my favourite maxim “less is more” would have been a better strategy. Nevertheless, he did offer to write to David Cameron on my behalf on drugs policy and seemed genuinely sympathetic to some of the points I made.
I have just sent him a lengthy email in confirmation which I reproduce below. If anyone wishes to use this as a template for a letter or email to their own MP, please feel free to do so.
******
Dear Richard,
Thank you so much for your time today. I very much enjoyed meeting you. As I said, I came with opinions not problems. I am grateful to you for listening to me.
I realise that I made the classic mistake of bombarding you with far too much information and not giving you time to absorb any. I hope I may correct that error by summarising here what we talked about.
1. Gary McKinnon. Thank heavens that progress seems to have been made on this. The idea of an “extradition” treaty that provides for someone to be sent to the USA for trial on an alleged crime committed here is iniquitous. It’s particularly unfair in McKinnon’s case as he suffers from Asperger’s syndrome. You pointed out to me that similar dangers exist with the new European arrest warrant.
I would urge you to do everything possible to ensure that if Gary McKinnon is to be tried, it should take place in the UK.
2. Ian Tomlinson. In my view the failure to prosecute the policeman who assaulted him is an outrage and Keir Starmer’s reasons entirely inadequate. Now that the credibility of the pathologist in the case has been destroyed by a GMC panel, Starmer should at least reconsider and hopefully reverse his decision.
References here:
http://pjroldblog.wordpress.com/2010/08/31/killer-cop-harwood-must-be-charged/
http://pjroldblog.wordpress.com/2010/07/24/keir-starmer-the-next-lord-widgery/
I would urge you to press for a re-consideration of the decision not to bring charges. If no criminal charges are brought, at the very least the disciplinary hearing should be held in public as the rules allow. The Tomlinson family are entitled to justice.
3. Drugs policy. You very kindly agreed to write to David Cameron on my behalf. I am very concerned at the conduct of the Home Office at present and particularly James Brokenshire, the Minister for Crime Prevention who is causing great damage to both the coalition governemnt and the Tory party by promoting ideas and policies that contradict virtually all expert opinion, including the government’s own scientific advisers. He also seems to be completely at odds with the calls for drug law reform which both David Cameron and Nick Clegg have made consistently over the last 10 years.
This is not a peripheral or secondary issue. According to Baroness Meacher in the House of Lords on 15th June 2010, “There is no more obvious waste than the £19 billion annual cost of the UK’s war on drugs”.
There is a huge amount of reference material on this subject on my blog:
http://pjroldblog.wordpress.com/?s=drugs
I would also refer you to the Transform Drug Policy Foundation which has highly detailed and almost universally acclaimed proposals for drug regulation:
Virtually all experts agree that the “war on drugs” has failed. In exactly the same way as alcohol prohibition in the US led to a massive increase in crime and violence, so drug prohibition has created an illegal market said to be worth £350 billion per year. It has also financed civil war in Latin America for 25 years and is the principal source of finance for Al Qaeda and the Taliban in Afghanistan. Our soldiers are dying every day because of the illegal trade in opiates. Why don’t we just buy up the whole crop for the next 10 years? It would be much cheaper in both cash and lives than the Afghan war.
Virtually all experts agree that regulation would be a better solution. I have distilled the following five point plan from everything that I have read and learned over more than 30 years:
1. An end to oppression of drug users (at least 10 million UK citizens)
2. Removal from the criminal law of any offence for possession and/or social supply
3. Fact and evidence-based policy, information and regulation
4. Re-direction of law enforcement resources against real criminals
5. Treat problematic drug use as a health issue
Five years ago, while campaigning for the Tory party leadership, David Cameron called for “fresh thinking and a new approach” towards drugs policy and said that it would be “disappointing if radical options on the law on cannabis were not looked at”. Nick Clegg has promised to repeal “illiberal, intrusive and unnecessary” laws and to stop “making ordinary people criminals”. There can be no better example of this than the laws against personal use and cultivation of cannabis, particularly for medicinal reasons. The coalition government’s new Your Freedom website has been inundated with proposals to legalise cannabis and to end the futile war on drugs. In July a poll carried out for the LibDems showed 70% of people in favour of legalising cannabis.
The Home Office and James Brokenshire are completely out of touch with expert and public opinion as well as the declared views of both the Prime Minister and the Deputy Prime Minister.
In my view, regulation means tighter control on the most dangerous drugs such as heroin, cocaine and alcohol and lighter regulation on relatively harmless substances like cannabis and ecstasy.
There is also the very important question of medicinal cannabis. The discovery of the endocannabinoid system in 1998 has led to an ever-escalating volume of evidence of the medicinal value of cannabis. In June the MHRA approved Sativex as an MS medicine in the UK. It is a whole plant extract yet presently, the Home Office refuses to consider a regulated system of the plant itself for medicinal purposes. This is completely irrational and absurd. The House Of Lords scientific committee recommended such a system should be introduced 12 years ago. Medicinal cannabis is available and regulated throughout almost all of Europe, Israel and 14 states in the USA (with 12 more in the planning stage). The UK stands almost alone in its obstinate refusal even to consider such a system.
Already this is leading to quite obscene injustices where patients have been prescribed Sativex by their doctor but their health authority has refused to fund it and patients are then facing criminal prosecution for cultivating their own plants. There is a case of exactly this going on in the Dorchester Crown Court at present and the CPS insists it is in the public interest to prosecute!
Thank you once again for listening to me Richard. I hope these notes are useful in composing your letter to David Cameron and I look forward to hearing from you in due course.
Kind regards,
Peter Reynolds
Home Office Backtracks On Cannabis
A fortnight ago Sir Ian Gilmore, the outgoing president of the Royal College of Physicians, famously denounced drugs prohibition as a failed policy. He said “”Everyone who has looked at this in a serious and sustained way concludes that the present policy of prohibition is not a success.” He then went on to advocate decriminalisation and regulation.
The Home Office immediately issued a statement saying “‘Drugs such as heroin, cocaine and cannabis are extremely harmful and can cause misery to communities across the country.” This statement was reproduced on the Home Office website and has sat there for the last two weeks in direct contradiction to the governments own scientific advisers. Anyone who has even the smallest knowledge of the subject knows that the idea that cannabis is “extremely harmful” is absurd and a lie.
Within the last day or two the Home Office website has been quietly edited to remove the word cannabis from the statement. See here.
Charades, Fibs And Porkies
This correction is very welcome. However it calls into question the honesty, competence and intelligence of the Home Office and the government’s drugs policy. James Brokenshire, the Minister for Crime Prevention has been looking increasingly ridiculous in the last few weeks, contradicting his advisers, spouting pre-Reagan “war on drugs” propaganda and conflicting terribly with the wise words of both David Cameron and Nick Clegg, both of whom have called for drug policy reform consistently over the last 10 years. Young James has made himself very unpopular with the country’s six million regular cannabis users and embarrassed the government and the Tory party with his antics.
Whoever was responsible for this smart and very discreet editing, let’s hope they get to have a look at James’ Drugs Strategy consultation document too. It needs some intelligent correction and adjustment as well. See here for more information on what’s really a very silly game of charades, fibs and porkies.
“Outrageous Scaremongering” Over Cannabis
Last October, 36-year old Julie Ryan was found dead in bed by her three children, now aged 14, 13 and 8. At a coroner’s inquest in Oldham last week, pathologist Dr Sami Titi said “The direct cause of her death was cardiac arrest because of a history of smoking cannabis”.
Dr Sami Titi
Julie’s family claims that this is not true, that Julie’s cannabis use has been blamed because the Royal Oldham hospital failed to treat her properly. In Britain, there has only been one previous occasion when a death has been attributed to cannabis. In 2004, Lee Maisey, 36 of Pembrokeshire, who smoked half a dozen “joints” a day, was found dead on his living room floor after complaining of a headache.
At the inquest in Oldham, the coroner, Simon Nelson, was said to be surprised at the pathologist’s story and questioned him closely. Dr Titi insisted that “smoking of cannabis is well known to have a negative impact on the heart and can cause heart attacks in young people”. The coroner said that in 15 years he had never heard a pathologist so confident that cannabis could be fatal. He recorded a narrative verdict of “death from cardiovascular complications induced by cannabis smoking”.
Coroner Simon Nelson
Julie’s brother, Kevin Ryan, says that the pathologist’s remarks are “outrageous scaremongering”. Her mother, Linda, is bewildered by events. As planned, Julie’s children had stayed with her while the inquest was taking place. Now they have returned home to the furore of this extraordinary verdict and are extremely distressed.
Julie had visited the Royal Oldham hospital several times complaining of chest pains but been sent away with a diagnosis of heartburn. The post mortem examination revealed she had a severely enlarged heart and had suffered a previous heart attack which had not been diagnosed. Family sources said “It’s a cover up. Cannabis doesn’t kill. They made a big mistake.” Mary Burrows, Julie’s cousin, who was very close to her, said she preferred to smoke cannabis rather than have a drink and that “she was a wonderful mother and her kids miss her so much”.
Dr Mark Eckersley, a local Manchester doctor, said “More and more pressure is being piled on medical professionals to propagate this type of untruth by the powers that be.” He said doctors need to maintain credibility with the community and that “this type of nonsense makes my blood boil”.
A spokesman for the Royal Oldham hospital said “Miss Ryan died from a heart attack and cardiovascular problems. Our thoughts and sympathy go to her family.”
On 2nd November in California, Proposition 19 is expected to permit the personal use of cannabis for the state’s 28 million adults. As a result, new tax revenues of $1.4 billion are anticipated, up to 110,000 new jobs and a boost of up to $18 billion to the state’s economy from spin-offs such as coffee shops and tourism.
In America, any health concerns about the plant are far outweighed by health benefits. Medical cannabis is already regulated in 14 states with another 12 in the planning stage. In Britain, Sativex, a whole plant extract of cannabis, was recently authorised as a treatment for MS. It costs about eight times what medical cannabis costs in America, Holland, Spain, Israel and very shortly Germany, where there is a fully regulated supply chain. In Britain, despite a House Of Lords Scientific Committee recommendation, the government refuses to consider such a move. Many patients whose doctors have prescribed Sativex have been denied funding from their health authority. In some of these cases, criminal prosecutions have been brought against them for cultivating their own plants.
A spokesman for GW Pharmaceuticals, developers of Sativex, said “The therapeutic ratio for cannabis is so high that it is virtually impossible to ingest a fatal dose”.
Prof. David Nutt
Professor David Nutt was sacked as chairman of the Home Office’s Advisory Council on the Misuse of Drugs last year after claiming that cannabis was less harmful than alcohol and tobacco. His successor, Professor Les Iversen, also maintains that cannabis has been “incorrectly” called dangerous and says it is one of the “safer recreational drugs”.
On Friday, Professor Nutt said cannabis “seems to cause much less harm than alcohol and that banning the plant is “unjust and therefore undemocratic”. He added: “The previous government’s policy to deter cannabis use by forceful policing increased convictions for cannabis possession from 88,000 in 2004 to 160,000 in 2008. As well as ruining many lives through getting a criminal record, this added massive costs to taxpayers in extra policing and prison costs.”
Prof. Les Iversen
Dr Sami Titi, the pathologist, was unavailable for comment and did not respond to emails. It has not been possible to identify any scientific support for his conclusions.
Julie Ryan’s family is left bemused and uncertain by this verdict. Three children are without a mother and confused about contradictory messages. The 13 year old has been posting on websites about her concerns. Meanwhile, the Public Accounts Committee and the National Audit Office have criticised the government for basing drugs policy on opinion rather than evidence. James Brokenshire, the Home Office Minister, in direct contradiction to his own advisers, continues with the story that cannabis is “extremely harmful”.
James Brokenshire
Both David Cameron and Nick Clegg are on record over the last 10 years as consistently calling for reform in drug policy. The Your Freedom website has been overwhelmed with requests for evidence based regulation of drugs and the legalisation of cannabis but the government is riding roughshod over this public outcry. A consultation document on a new drugs strategy was issued just over a week ago but it seems meaningless and dishonest as all the big decisions have already been taken. Cannabis campaigners, working on behalf of six million regular users in the UK, are outraged at what they see as hypocrisy, misinformation and regressive government action.
Dr Mark Eckersley, exasperated and concerned at the pathologist’s evidence said “This is simply not true. Hearing this story is more likely to cause a heart attack than the ingestion of any cannabinoid”.
Home Office Drug Strategy Consultation
All over the BBC this morning is the story that addicts may have their benefits withdrawn if they refuse treatment. This, apparently, is a proposal included in the Home Office’s new Drug Strategy consultation document.
Where is this document? It’s not on the Home Office website. That’s a bit strange for something that purports to be about consulting with the public isn’t it?
I had to phone the Home Office press office to get a copy. I shouldn’t have to be doing this for the government but you can download it here:
Home Office Drug Strategy Consultation Document
Theresa May and James Brokenshire, the ministers responsible for this, should remember that they are not in office to preserve the status quo or cook up policies between themselves based on the misinformation that the Home Office currently promotes. Their first responsiblity after their duty to the Queen is to the public. Consultation is not something they should pay lip service to, nor is it something they can pick or choose. It should determine their actions.
As part of this consultation, the Home Office should take into account the tens of thousands of people who have used the Your Freedom website to call for relaxation in the drug laws and particularly the legalisation of cannabis.
I urge everybody with any interest in the drugs issue to download, complete and return the consultation document. It’s presented as a Q&A form. I also suggest that you keep a copy and send a copy to your MP. Regrettably the Home Office doesn’t have a good record on keeping track of what the public says to it. It loses a lot of things.
On the face of it, I support the idea that if you’re a heroin, cocaine, alcohol or prescription drug addict and you’re offered treatment but refuse it then you shouldn’t be able to live on benefits. That seems entirely just. The danger is that just as current drug laws drive addicts to crime and prostitution so will this. This is progress though. There has to be personal responsibility but also some flexibility to ensure this doesn’t become another self-defeating policy. Most important of all, possession of drugs for personal use and/or social supply must be taken out of the criminal law.
The other headline grabbing proposal is that the government should be able to impose a temporary 12 month ban on “new substances”. This is designed to tackle the danger of “legal highs” – a danger mainly of the government’s own making because of its policy of prohibition. There is a real glimmer of hope and intelligence here though because “Possession of a temporarily banned substance for personal use would not be a criminal offence to prevent the unnecessary criminalisation of young people”. I applaud this. It shows that it is possible to get common sense from the Home Office. There is hope yet!
***UPDATE***
As I go to press (oh, alright, as my finger hovers over the “publish” button), the consultation document has become available on the Home Office website. A little tardy but better late than never.
You can respond to this consultation until 30th September 2010. Make sure you do.
The Drugs Debate
It won’t go away will it? It seems like at least once a month now some new high profile figure comes out against prohibition. The latest, Sir Ian Gilmore, outgoing president of the Royal College of Physicians, is hot on the heels of Nicholas Green QC, chairman of the Bar Council in July and three eminent co-authors in The Lancet in May. The National Audit Office and the Public Accounts Committee have also criticised government for failing to implement an evidence-based drugs policy and instead giving more weight to opinion.
Meanwhile the Humpty Dumpties at the Home Office keep on building their big walls, refusing to listen, refusing to think, refusing to care. Their response is no, no, no, out of the question, no and no again. In fact, I don’t think the ministers even think about it at all. They just replay the same old no, no and no again as written by some civil servant, probably in the days of the golf ball typewriter. Remember those?
It won’t go away though. I first submitted a report to the Home Affairs Committee on the cannabis laws in 1978. It was called “An Unaffordable Prejudice”. I’ve been giving them the facts and the evidence ever since and so have hundreds of other individuals and organisations. I’m in direct correspondence with the Home Office at the moment. I’ve received one three page response and replied with four. That’s how long it takes to get a dialogue going with our “responsive” government. I started in May, immediately after my new MP was elected, and it takes a good three months to get anywhere – or perhaps I mean nowhere. Still, I expect it was worse in the USSR.
It won’t go away. Aside from the Home Office the only people in favour of our current drugs policy are the drug dealers and the Taliban. They certainly don’t want things to change.
The Home Office can’t even get its story straight. Today its latest pearls are: “Drugs such as heroin, cocaine and cannabis are extremely harmful and can cause misery to communities across the country.” This is nothing short of crass stupidity and irresponsible misinformation. Lumping in cannabis with heroin and cocaine is simply ridiculous. Describing cannabis as “extremely harmful” is in direct contradiction to every one of the Home Office’s own scientific experts. These are the people who are supposed to be protecting our children, the vulnerable and the uneducated. They should be ashamed of themselves.
When Proposition 19 passes on 2nd November (see here), the world will sit up and take notice. Even Humpty Dumpty will have to engage his brain then because when 37 million Californians get the right to enjoy God’s herb without interference, well it ain’t gonna stop there. If for no other reason than that our avaricious politicians will soon put aside their “principles” when they realise the oodles of cash and brownie points they’re missing out on. California reckons it will create up to 110,000 new jobs, £1.4 billion in new tax revenue and a saving of $200 million in law enforcement costs. When Humpty Dumpty takes off his blindfold of prejudice, ignorance and propaganda he’ll soon be gagging for the cash.
There are a million quotes from world leaders, politicians, doctors, scientists and “experts” of all sorts stating how ridiculous and self-defeating current drugs policy is. It never seems to make any difference though. David Cameron and Nick Clegg have both called for change many times but once they get into power what happens? However, just to get right up the nose of Humpty Dumpty (that’s right, snort it up there), here’s what one very, very senior civil servant said just two years ago:
“I think what was truly depressing about my time in UKADCU was that the overwhelming majority of professionals I met, including those from the police, the health service, the government and voluntary sectors held the same view: the illegality of drugs causes far more problems for society and the individual than it solves. Yet publicly, all those intelligent, knowledgeable people were forced to repeat the nonsensical mantra that the government would be ‘tough on drugs’, even though they all knew the government’s policy was actually causing harm.”
Julian Critchley, Director, Cabinet Office UK Anti-Drug Coordination Unit. 13-08-08
It won’t go away. Just Say No has become Just Say Now and the slimy dissembling oiks who insist on running our lives (and ruining many) will soon be in retreat. It won’t go away.
Massive Outcry For Legal Cannabis On Your Freedom Website
Your Freedom
The coalition government’s Your Freedom website has, according to Nick Clegg, been “helpful and really exciting”. It’s been going nearly a fortnight now and anyone who has tried to visit it will have their own experience of how popular and therefore slow and busy it is.
The single most remarkable thing about it though is the massive outcry for the legalisation of cannabis and an end to the war on drugs. I don’t believe that people’s opinions have suddenly changed. It’s just that they’ve been given a forum in which to express their views. If the government doesn’t do something about this issue now they’re going to look pretty stupid.
Your Choice
Mind you, during Obama’s transition, after the election but before the inauguration, he introduced the idea on his change.gov website. Legalisation of cannabis was the winning idea but it wasn’t adopted.
However, it is true that Obama has made big changes in favour of medical marijuana and that the war on drugs is clearly over.
The site itself is an object lesson in how not to set up an internet presence. The chosen technology is absolutely useless. Seriously, I don’t think I’ve ever seen anything so bad. HMG could have achieved a much better result with an off-the-shelf WordPress blog just like this one. This is just another example of the now proven theory that anything the government does with IT will go wrong and cost a fortune. Who are the idiots who were employed to set up this site?
It is completely overloaded and incapabable of handling the traffic it generates.
The software used for adding comments is the worst I have ever seen anywhere on the web. When a commenter presses the “add comment” button there is no positive response. Given how totally overloaded the site is it can take several minutes for the post to appear. In the meantime, the commenter has pressed the button another four or five times before giving up. Multiple copies of comments appear and the system slows down even more.
The moderation policy is bizarre to say the least. It’s glaringly obvious that no thought at all was put into how to organise suggestions. Consequently, there are literally hundreds of ideas that are almost identical. Some of these are closed by the moderators and referred to another similar idea – but some aren’t. They’ve learned nothing from the petitions section of the No 10 website. It is just crazy!
There’s a strong suspicion of gerrymandering or tinkering with the posts, the votes and the comments. It may just be the chaos of the site itself but it feels wrong. There are dodgy things going on behind the scenes and protest is snuffed out.
Overall, I’d rather we had the site as it is than not have it at all. It’s just embarrassing though to see how bad it is.
It remains to be seen whether the government will take any notice. If not though they’ve made a rod for their own back.
Tony Hayward, BP And The Oil Spill
Good Job
I am really very impressed with BP’s Chief Executive. He is doing the best possible job for his company – and probably for all concerned. His appearance on the Andrew Marr show this morning was an object lesson in how to handle such a crisis. He is suitably contrite. He is direct, honest, loyal, everything that any board of directors or committee of shareholders could ask for. Crucially, in the TV age, he looks right. His appearance is an exact match for his message.
Here is a man who is worth every penny of a salary I would expect to run to hundreds of thousands of pounds.
I’m no fan or friend of big oil companies. There’s little doubt in my mind that BP and Esso/Exxon, the world’s biggest, operate an effective cartel on fuel prices. They’re so big that no government can do anything about it.
I don’t think you can blame BP for the disaster although obviously it is responsible. Clearly, you have to ensure that all possible safety standards and procedures are complied with but, given that, it could have happened to any oil company, anywhere. There’s no more greed in BP than anywhere else. It’s just a business trying to make a profit like any other.
I deplore the oil spill just as I approve of motherhood and apple pie. I understand that Obama has to give BP an appropriate amount of flak but the important point is how it is dealing with the disaster and all its consequences. From what I see I think we should all be grateful that Tony Hayward is the man in charge.
Peter Reynolds 
A Fundamental Problem At The BBC
with 3 comments
I am very close to being the BBC’s biggest fan. It is a remarkable and entirely unique institution. Somehow it occupies a place between the state and the people which I can find no comparison for. It would be easy to define it as some sort of socialist idea but it is genuinely independent from the state. I do, however, have some concerns about its accountability. I am very concerned about the way it handles complaints.
No Complaints Accepted Here
I have grown up with the BBC and I trust it. In fact, I think that it’s done a better job of maintaining Britishness and values of integrity, tolerance, fairness and justice than any UK government of any political complexion. That’s why the curmudgeons in all political parties turn against it. I think Jeremy Hunt’s recent attacks and comments were particularly poorly judged. He hasn’t a had a good start in government at all has he?
I made a complaint to the BBC recently and I am very, very unhappy about the way it has been handled. The subject is not relevant here. I shall write about it in future but for now it would distract from my point. I am horrified to discover that the BBC does not handle complaints itself. They are outsourced to Capita in Belfast which describes itself as “the UK’s leading outsourcing company…at the leading edge of redefining and transforming services to the public.” For me that needs a huge pinch of salt, a mountain in fact and even then I’m choking on it.
Handling complaints should be at the very heart of an organisation. It is the essence of your brand. There is no more important management function. Contracting them out is an abdication of responsibility. More than that, it is a complete failure of integrity, a massive mistake. If an organisation is truly committed to meeting its customers’ needs it must be as close to them as possible. This irresponsibility strikes at the very heart of everything I value about the BBC. I am deeply disillusioned.
If this disastrous decision had resulted in a well administered service then that might be some consolation but not a bit of it. It is dreadful. Every bit as bad as any horror story you’ve heard about British Gas, BT or yes, even a bank. This is the British consumer experience at its very worst.
Not What It Used To Be
In sharp contrast to the rest of the BBC’s websites, try making a complaint online. It’s like something from the very early days of the internet with clumsy, badly aligned fields and an archaic feel. I almost expect to hear a modem whistling away in the background. From a complainant’s point of view it’s quite useless. You don’t get any option to save a copy of your complaint or email it to yourself. You don’t even get an acknowledgement once you’ve completed it so you’re left with a completely unsatisfactory feeling of uncertainty. Did they get it or not? Will I get a reply? When?
It gets worse. Complaints are lost. They don’t get answered at all. They certainly don’t get answered within the 10 working days promised. One answer I received was just laughable in its anodyne, crass simplicity. It was nothing more than an patronising acknowledgement of what I was “unhappy about”.
Useless
I could go on even further but I won’t. It does get even worse and it becomes embarrassingly so when Capita start to trot out the oldest excuse of all about “system problems”. It is an excruciatingly bad, defining example of appalling customer service. I’d say it takes the biscuit.
All this is the inevitable result of outsourcing your complaints procedure. That aspect of business that should be one of your most important tools. What’s worse is that Capita are absolutely useless at doing the job.
It is no exaggeration to say that, for me, this rocks the very foundations of everything I believed about the BBC to the very core. It is not the organisation I thought it was. I feel betrayed. I am “disgusted of Tunbridge Wells”. In fact, I am very, very, very disgusted of Weymouth, Dorset.
Written by Peter Reynolds
August 12, 2010 at 2:37 pm
Posted in Business, Consumerism, Politics, technology, television, The Media
Tagged with abdication, accountability, acknowledgement, anodyne, appalling, archaic, attack, bad, bank, BBC, Belfast, believed, betrayed, brand, British, British Gas, Britishness, BT, Business, Capita, choking, clumsy, comment, complainant, complaint, consolation, consumer, contrast, crass, curmudgeon, customer, customer service, decision, defining, disastrous, disgusted of Tunbridge Wells, disillusioned, Dorset, dreadful, email, embarrassing, essence, exaggeration, example, excruciating, excuse, experience, failure, fairness, fan, feeling, foundations, government, horrified, horror story, Independent, institution, integrity, internet, irresponsibility, Jeremy Hunt, justice, laughable, lost, management, mistake, modem, online, outsourced, patronising, pinch of salt, political, political party, poorly judged, remarkable, reply, responsibility, rocks, simplicity, socialist, system problem, the people, the state, tolerance, trust, UK, uncertainty, unhappy, unique, unsatisfactory, useless, values, Weymouth, worse, worst