Posts Tagged ‘Business’
Vote ‘YES’ Scotland!
If all the people, politicians, institutions, banks and monopoly businesses who are responsible for the terrible injustices and inequalities in our society are so desperate for a ‘NO’ vote, what should that tell you?
That Cameron, all his disgusting, self-serving cronies, Miliband and Clegg are terrified, scared and panicking, what should that tell you?
When all the members of the Fleet Street Mafia: dishonest, manipulative, gutter press editors and seedy proprietors want Scotland to vote ‘NO’, what should that tell you?
When the UK parliament does all it can to prolong the sick perversion of democracy that is Britain in the EU, what should that tell you?
Please vote ‘YES’ Scotland!
This Vile Punk Needs To Be Stripped Of His Arrogance, His Dignity And His Title!
“Tory Peer: Bus Drivers And Waitresses ‘Unimportant'”, The Daily Telegraph, 9th February 2011
A senior Government adviser employed to monitor former ministers working in business has claimed bus drivers, waitresses and people in other “unimportant” jobs would be unfit to join his panel.
Lord Lang, the Conservative peer, said people in ordinary jobs were not sufficiently qualified to pass judgement on the employment of former ministers in the private sector.
The Chairman of the Advisory Committee on Business appointments has come under pressure to dilute the “Establishment” make-up of his panel, which comprises four peers, two knights and a dame.
But he defended the composition of his committee, despite accusations the arrangement was too “cosy”.
Lord Lang told MPs he would be prepared to accept a “lay member”, but added that is should be someone “who had experience and proven success in a relatively important profession or trade – somebody who had achieved distinction – rather than a waitress or bus driver.”
The Commons Public Administration Committee, which is looking into the employment of former ministers in big business, did not receive his comments well.
Paul Flynn, a Labour MP who formerly worked as a bus driver, said: “Speaking as a bus driver of long standing who married a waitress, could you explain why neither I nor my wife have any contribution to make to your committee?”
Lord Lang, who was himself a trade secretary and now has sizeable business interests, said a committee made up of people who “knew nothing at all about the issues involved” would make the wrong decisions.
See the full story by Nick Collins here.
Banker Robber Gets Away With £4 Million
Eric Daniels, chief executive of Lloyds, 41% owned by the taxpayer, is to be given a £2 million cash bonus and receive a further £2 million in shares.
This is nothing short of robbery. No one is entitled to earn that amount of money when the survival of their business has been contingent on taxpayer support. Any incentive scheme or agreement which tries to permit such payments is itself fraudulent. If Daniels takes this money he should be arrested, his assets frozen and he should face trial for conspiracy and deception.
The man is a rogue and a charlatan. Nothing he has done is of any real value and even by the corrupt and perverse standards of the banking system, he is a failure. He is entitled to no credit at all for the recovery of Lloyds.
He is another banker robber. No different from a bank robber. He pilfers old people’s savings and cheats hardworking businessmen. Let’s lock him up before he gets away with it!
Why Are Withheld Numbers Allowed?
Recently I started to receive a series of silent telephone calls. Sometimes the caller would ring off as soon as I answered. On other occasions it would be some time before my line cleared. It’s happened to me before as it has to most of us. What makes me angry though is when you dial 1471 and find out that the caller was from a withheld number.
At one time I’d have assumed – no, correction – I’d have known that it was a deranged ex-girlfriend but not any more. I’ve cleared all that sort of dross out of my life. Now it could be one of those dreadful automated telemarketing computers which all sorts of otherwise reputable companies seem to think are an acceptable business tool. I don’t. I think they’re pretty much akin to an offensive weapon.
But why, oh why are withheld numbers allowed at all?
What possible reason or excuse can there be for allowing anyone to make anonymous telephone calls? We have the technology. Caller ID is now virtually universal. What possible justification can there be for anyone to hide the number they’re calling from? If they’re initiating the communication, whoever they are, why should they be able to hide their identity?
So I thought I’d take advantage of BT’s “Anonymous Caller Rejection” service. Now, I’m probably going to have to cancel it because so many people are having difficulty getting through to me.
First it was my electricity supplier. Then it was a government department that I was doing some writing for. Then it was my MP’s secretary who comes from the doctors’ receptionists charm school and was quite affronted, told me off even, that my phone won’t accept anonymous calls.
Just what is it that makes these (mostly) rational people and organisations think it is acceptable to contact me anonymously? Would they send me anonymous letters or emails or arrive at my door and refuse to identify themselves?
No, of course they wouldn’t. It would be entirely wrong and it is entirely wrong to use anonymous or withheld telephone numbers too.
Generally I’m opposed to laws. We have far too many already but in this instance we should legislate. It’s ridiculous, deceptive, dishonest and unnecessary yet many of our biggest organisations and institutions do it as matter of course.
It’s unacceptable and it should be stopped. Ban withheld numbers now!
Tony Hayward, BP And The Oil Spill
I am really very impressed with BP’s Chief Executive. He is doing the best possible job for his company – and probably for all concerned. His appearance on the Andrew Marr show this morning was an object lesson in how to handle such a crisis. He is suitably contrite. He is direct, honest, loyal, everything that any board of directors or committee of shareholders could ask for. Crucially, in the TV age, he looks right. His appearance is an exact match for his message.
Here is a man who is worth every penny of a salary I would expect to run to hundreds of thousands of pounds.
I’m no fan or friend of big oil companies. There’s little doubt in my mind that BP and Esso/Exxon, the world’s biggest, operate an effective cartel on fuel prices. They’re so big that no government can do anything about it.
I don’t think you can blame BP for the disaster although obviously it is responsible. Clearly, you have to ensure that all possible safety standards and procedures are complied with but, given that, it could have happened to any oil company, anywhere. There’s no more greed in BP than anywhere else. It’s just a business trying to make a profit like any other.
I deplore the oil spill just as I approve of motherhood and apple pie. I understand that Obama has to give BP an appropriate amount of flak but the important point is how it is dealing with the disaster and all its consequences. From what I see I think we should all be grateful that Tony Hayward is the man in charge.
The Young Apprentice
Doesn’t this programme reveal the real truth about “The (Grown Up) Apprentice”?
All those retarded, celebrity-wannabees who would never have lasted five minutes in a real business were children themselves. The very idea that any of them had any idea what they were talking about was just a hugely patronising insult to the viewer. Incidentally, I’m reserving the title “The Adult Apprentice” for a really innovative little idea that’s on my very top shelf.
It’s an indictment of the researchers that work on this sort of lowbrow dross. They chose the idiot contestants on “The (Grown Up) Apprentice” to fail and to indulge in all sorts of puerile angst and confrontation. I prefer “The Young Apprentice”. It’s much more honest, more amusing and entertaining without making the contestants look like idiots. This is the way I would expect children to behave!
I can’t wait for one of the kids to call him Lord Suralan. Seems to me he’d make a perfect chairman for the FA, which is just another load of nonsense for spoilt kids.
Anyway, in “The Adult Apprentice” you won’t get fired but you will be punished.
What If The Volcano Doesn’t Stop?
It might start by ruining the holidays of the wealthy. Then it might be inconvenient for business if executives can’t get to their high powered meetings. The supply of out of season fruit and vegetables from Kenya would disappear.
The eruption might not stop for days, weeks, even months or years. It might get worse. See here for what happened 227 years ago when a volcano in Iceland erupted and be afraid, be very afraid!
That would shock us all out of our comfortable little lives wouldn’t it? We wouldn’t all be so concerned about the Leaders TV debate then would we?
Some might say we are overdue, maybe even deserve a catastrophe on Planet Earth.
Who knows?
This could be the start of it.
A Fundamental Problem At The BBC
with 3 comments
I am very close to being the BBC’s biggest fan. It is a remarkable and entirely unique institution. Somehow it occupies a place between the state and the people which I can find no comparison for. It would be easy to define it as some sort of socialist idea but it is genuinely independent from the state. I do, however, have some concerns about its accountability. I am very concerned about the way it handles complaints.
No Complaints Accepted Here
I have grown up with the BBC and I trust it. In fact, I think that it’s done a better job of maintaining Britishness and values of integrity, tolerance, fairness and justice than any UK government of any political complexion. That’s why the curmudgeons in all political parties turn against it. I think Jeremy Hunt’s recent attacks and comments were particularly poorly judged. He hasn’t a had a good start in government at all has he?
I made a complaint to the BBC recently and I am very, very unhappy about the way it has been handled. The subject is not relevant here. I shall write about it in future but for now it would distract from my point. I am horrified to discover that the BBC does not handle complaints itself. They are outsourced to Capita in Belfast which describes itself as “the UK’s leading outsourcing company…at the leading edge of redefining and transforming services to the public.” For me that needs a huge pinch of salt, a mountain in fact and even then I’m choking on it.
Handling complaints should be at the very heart of an organisation. It is the essence of your brand. There is no more important management function. Contracting them out is an abdication of responsibility. More than that, it is a complete failure of integrity, a massive mistake. If an organisation is truly committed to meeting its customers’ needs it must be as close to them as possible. This irresponsibility strikes at the very heart of everything I value about the BBC. I am deeply disillusioned.
If this disastrous decision had resulted in a well administered service then that might be some consolation but not a bit of it. It is dreadful. Every bit as bad as any horror story you’ve heard about British Gas, BT or yes, even a bank. This is the British consumer experience at its very worst.
Not What It Used To Be
In sharp contrast to the rest of the BBC’s websites, try making a complaint online. It’s like something from the very early days of the internet with clumsy, badly aligned fields and an archaic feel. I almost expect to hear a modem whistling away in the background. From a complainant’s point of view it’s quite useless. You don’t get any option to save a copy of your complaint or email it to yourself. You don’t even get an acknowledgement once you’ve completed it so you’re left with a completely unsatisfactory feeling of uncertainty. Did they get it or not? Will I get a reply? When?
It gets worse. Complaints are lost. They don’t get answered at all. They certainly don’t get answered within the 10 working days promised. One answer I received was just laughable in its anodyne, crass simplicity. It was nothing more than an patronising acknowledgement of what I was “unhappy about”.
Useless
I could go on even further but I won’t. It does get even worse and it becomes embarrassingly so when Capita start to trot out the oldest excuse of all about “system problems”. It is an excruciatingly bad, defining example of appalling customer service. I’d say it takes the biscuit.
All this is the inevitable result of outsourcing your complaints procedure. That aspect of business that should be one of your most important tools. What’s worse is that Capita are absolutely useless at doing the job.
It is no exaggeration to say that, for me, this rocks the very foundations of everything I believed about the BBC to the very core. It is not the organisation I thought it was. I feel betrayed. I am “disgusted of Tunbridge Wells”. In fact, I am very, very, very disgusted of Weymouth, Dorset.
Written by Peter Reynolds
August 12, 2010 at 2:37 pm
Posted in Business, Consumerism, Politics, technology, television, The Media
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