Posts Tagged ‘BBC’
Republicans Reveal True Colours To Brits
The story about the mosque being built at Ground Zero has been bubbling away for a few days. This evening, on BBC Radio 4’s “PM” programme an interview with Scott Wheeler of the National Republican Trust fired my interest. In fact, it made me explode with anger.
To start the interview Eddie Mair, the PM frontman, played a radio commercial opposing the construction of the mosque. The NRT has paid for its production and broadcast. It is outrageous. I think it would probably fall foul of the law here for “incitement to racial hatred”.
Here’s the TV version which uses the same audio track. Setting Brush Fires, a US blogger, found this for me.
I’ll repeat that name for you: Scott Wheeler, of the National Republican Trust. He’s the individual promoting these ideas. If the boot was on the other foot he would now be at 30,000 feet on his way to Guantanamo Bay.
I hope that US Republicans are going to tell me that I’m wrong, that he’s a bit of a nutter and he and his cronies are unrepresentative of the mainstream. I hope so because if this is what represents American free speech, for the first time ever, I’m not jealous of their written constitution.
These ideas are every bit as wicked as the preachings of Abu Hamza or Anjem Choudary, the Islamist extremists who have tried to influence Britain. Scott Wheeler is exactly the same but the opposite.
These are the scum of the earth.
Cooking Doesn’t Get Tougher Than This!
It doesn’t get more entertaining either. Masterchef is back and, yet again, it’s better than ever.
The producers have made some little tweaks here and there. All of them are improvements. The individual skill test in front of Greig and John is wonderful, confrontational, dramatic, even excruciating at times!
It is extraordinary that even the very best restaurants will now let in Masterchef contestants as guinea pigs in their kitchens. That is the power of television.
The secret ingredient? I’ve said it before and I’ll say it again- it’s the music. That’s what makes it so compelling. It’s the relentless driving beat. I don’t know whether it’s house or trance or what but it’s addictive. It’s the one. I’m totally, utterly, obsessed, enslaved to it. I couldn’t dream of turning over!
Cameron Takes Charge
I am tremendously impressed with David Cameron. His light has been hidden under the bushel of the coalition for too long. His courageous words in Turkey and India have reminded me that he is a true leader. Tonight’s excellent BBC documentary, Five Days That Changed Britain, reminds me that it was his bold leadership that initiated the coalition, an idea that is proving stronger and cleverer than anyone can have thought.
He has said precisely the right thing about Turkey, Israel, Gaza, India and Pakistan. He has spoken the truths that so many others have been afraid to. I am proud that he is our prime minister. He fills me with confidence that he knows his direction and will stick firmly to it. He is nobody’s fool and everybody’s champion. He is a man who I am very prepared to trust, to give him the time he needs to achieve the big ambitions.
David Cameron is the right man at the right time. We should all give him our support.
Moat’s Last Moments. Are All Our Policemen Wonderful?
On Friday night they had Raoul Moat cornered at last. It was the culmination of something more akin to a military invasion than a reasonable response to just one deranged nutter. Northumbria Police had already made fools of themselves but we were all biting our lips, not yet protesting, hoping against hope that there would be no further casualties.
The first photographs from the stand-off were released and they clearly showed police pointing tasers. On BBC News the ex-police firearms expert was interviewed and asked why a taser couldn’t be used to disable Moat. He answered quite unequivocally that using a taser when a man has a gun pointed at his head was more than likely to result in him firing the weapon involuntarily.
First thing on Saturday morning and it was no surprise to learn that Moat was dead. What was utterly shocking was to learn that two tasers had been fired and the recording broadcast by the BBC revealed the shouting before the sound of the shotgun blast. The unavoidable conclusion is that exactly what the firearms expert had predicted was what happened.
I don’t have any sympathy for Moat. As far as I’m concerned a good case could have been made for him being shot on sight but I am very, very unhappy with the way the police handled the affair.
It may be that the denouement itself was handled properly. We will never know what really happened however many inquiries we have. What I am certain of is that overall the police should have done much better. Those far, far better qualified to judge than me have already said as much. I speak only as a concerned citizen.
I really worry about our police service. While I believe there are many brave, honourable coppers, some of whom are highly skilled, there are too many worrying indications that our police service is not up to the job.
There’s thuggery and the rank-closing covering-up and justification of it. There’s the appalling canteen culture which is at the root of all the institutionalised racism, thuggery and freemasonry. There’s the amateurish approach of senior officers who seem barely competent at times. There is inevitably some corruption but also a long-running deception that the decision to prosecute is at arms length. The police decide who to investigate in the first place. The CPS and the police eat in the same canteen
Look at the brutality of the police, the TSG in particular, at the Gaza and G20 protests and how they’ve got away with it. Look at the Inspector Gadget police website for an insight into the disgusting attitude of many officers. Look at the management of situations like the Cumbrian shootings and the Raoul Moat affair and the use of ludicrous, self-evidently bad ideas like the “kettling” at the Gaza and G20 protests. Look at the income generation from speed cameras promoted by some chief constables. Look at the absurd, intrusive, wildly excessive use of CCTV. Look at the ridiculous administration routines that many chief constables have imposed. Look at the insistence on retaining the DNA of innocent people.
The police are now very well paid. A starting police officer gets about twice as much as a starting soldier. They have wonderful pension arrangements. They’re also excused, let off and get away with behaviour that should never be allowed. Look at the thug, Sergeant Delroy Smellie , who repeatedly beat Nicola Fisher at the G20 protest and got away with it, or the officer who assaulted Ian Tomlinson, who later died, and who has still not been charged over a year later.
All the brave, honourable coppers are let down by those bad apples which myopic “support” of the police allows to rot and infect the rest.
The British police service needs a shake up. It is complacent and inefficient. Excellent work is done in anti-terrorism and organised crime but the truth is not all our policemen are wonderful. We need to face up to that truth and make some changes. Perhaps locally elected police chiefs are a way forward.
Home Office Drug Strategy Consultation Document











A Fundamental Problem At The BBC
with 3 comments
I am very close to being the BBC’s biggest fan. It is a remarkable and entirely unique institution. Somehow it occupies a place between the state and the people which I can find no comparison for. It would be easy to define it as some sort of socialist idea but it is genuinely independent from the state. I do, however, have some concerns about its accountability. I am very concerned about the way it handles complaints.
No Complaints Accepted Here
I have grown up with the BBC and I trust it. In fact, I think that it’s done a better job of maintaining Britishness and values of integrity, tolerance, fairness and justice than any UK government of any political complexion. That’s why the curmudgeons in all political parties turn against it. I think Jeremy Hunt’s recent attacks and comments were particularly poorly judged. He hasn’t a had a good start in government at all has he?
I made a complaint to the BBC recently and I am very, very unhappy about the way it has been handled. The subject is not relevant here. I shall write about it in future but for now it would distract from my point. I am horrified to discover that the BBC does not handle complaints itself. They are outsourced to Capita in Belfast which describes itself as “the UK’s leading outsourcing company…at the leading edge of redefining and transforming services to the public.” For me that needs a huge pinch of salt, a mountain in fact and even then I’m choking on it.
Handling complaints should be at the very heart of an organisation. It is the essence of your brand. There is no more important management function. Contracting them out is an abdication of responsibility. More than that, it is a complete failure of integrity, a massive mistake. If an organisation is truly committed to meeting its customers’ needs it must be as close to them as possible. This irresponsibility strikes at the very heart of everything I value about the BBC. I am deeply disillusioned.
If this disastrous decision had resulted in a well administered service then that might be some consolation but not a bit of it. It is dreadful. Every bit as bad as any horror story you’ve heard about British Gas, BT or yes, even a bank. This is the British consumer experience at its very worst.
Not What It Used To Be
In sharp contrast to the rest of the BBC’s websites, try making a complaint online. It’s like something from the very early days of the internet with clumsy, badly aligned fields and an archaic feel. I almost expect to hear a modem whistling away in the background. From a complainant’s point of view it’s quite useless. You don’t get any option to save a copy of your complaint or email it to yourself. You don’t even get an acknowledgement once you’ve completed it so you’re left with a completely unsatisfactory feeling of uncertainty. Did they get it or not? Will I get a reply? When?
It gets worse. Complaints are lost. They don’t get answered at all. They certainly don’t get answered within the 10 working days promised. One answer I received was just laughable in its anodyne, crass simplicity. It was nothing more than an patronising acknowledgement of what I was “unhappy about”.
Useless
I could go on even further but I won’t. It does get even worse and it becomes embarrassingly so when Capita start to trot out the oldest excuse of all about “system problems”. It is an excruciatingly bad, defining example of appalling customer service. I’d say it takes the biscuit.
All this is the inevitable result of outsourcing your complaints procedure. That aspect of business that should be one of your most important tools. What’s worse is that Capita are absolutely useless at doing the job.
It is no exaggeration to say that, for me, this rocks the very foundations of everything I believed about the BBC to the very core. It is not the organisation I thought it was. I feel betrayed. I am “disgusted of Tunbridge Wells”. In fact, I am very, very, very disgusted of Weymouth, Dorset.
Written by Peter Reynolds
August 12, 2010 at 2:37 pm
Posted in Business, Consumerism, Politics, technology, television, The Media
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