Posts Tagged ‘British’
My Letter To The Times
I am honoured to be in august company today with my letter published in “The Times”.
An Obama Of Change
What extraordinary times. An Obama of change. For my father, myself and my sons, across three generations, British politics has never been through such drama.
Everything now remains to be seen but these are the “broad, sunlit uplands”. I think it is crucial that we have faith in the good intent of the government. A spirit of optimism, trust and co-operation has characterised these last few days. Let’s hope it continues.
Now the work begins.
Abandon Afghanistan Now!
Our so called leaders don’t listen to us. They’ve abandoned any pretence of democracy by imposing a new European regime and president on us. They don’t even listen to their expert advisors. Instead they prolong an idiotic and discredited drugs strategy that brings violent crime to the streets of every town in the country and funds international terrorism.
Perhaps they will hear the crunch of Gulbeddin’s bullets as they smash into British flesh and bone?
Please listen! Too many heroes have died or been cruelly maimed. This foreign land is not worth it and the idea that this strategy is protecting us at home is nonsense.
Now is the time to abandon Afghanistan. Leave behind the disgusting and corrupt Karzai for, sure enough, whatever we do, he is doomed to suffer a grisly and horrific fate. Leave behind the Taliban for they are medieval evil but with no interest outside their own borders. Leave behind the Afghan people because much as we may deplore their treatment of women and of each other that is their problem, not ours. Bring our boys home!
As for Al Qaeda and the threat of a renegade nuclear Pakistan, let us install a small but powerful contingent of our most heavily armed troops, garrisoned in impregnable fortresses. In conjunction with our allies they should be equipped with the very best that we have. Mostly they can observe and use pilotless drones to interdict where necessary. All movements should be done by helicopter because we have no real interest in “hearts and minds”. When necessary, overwhelming, unrelenting and merciless force must be used against our enemies and yes, let our men have battlefield nuclear weapons too. We need to blast these evil Islamists off the face of the earth. There is no more time for patience or consideration or concern.
I Am Not A European
The Lisbon Treaty has been ratified.
I am Welsh. I am British. I am a citizen of the United Kingdom and loyal to The Queen. I have neither been asked nor consulted so I will not be subject to any “European” government. I will defend my nationality with my life.
The State Of Israel According To Iran
I am more than a little concerned about this pre-planned walkout in response to President Ahmadinejad’s speech at the United Nations anti-racism conference. I am no friend of his xenophobic, oppressive government and there is no doubt that his speech was inflammatory but there was a deal of truth in it too. This walkout was not in the spirit of “We will offer the hand of friendship if you will unclench your fist”.
There is no doubt that Israel is a racist government and a repressive and cruel one. These are matters of fact which were dramatically proved in the recent invasion of Gaza and which continue every day.
The boycott of this conference by many western countries and this petulant display by the British and the French do nothing to advance the cause against racism.








A Fundamental Problem At The BBC
with 3 comments
I am very close to being the BBC’s biggest fan. It is a remarkable and entirely unique institution. Somehow it occupies a place between the state and the people which I can find no comparison for. It would be easy to define it as some sort of socialist idea but it is genuinely independent from the state. I do, however, have some concerns about its accountability. I am very concerned about the way it handles complaints.
No Complaints Accepted Here
I have grown up with the BBC and I trust it. In fact, I think that it’s done a better job of maintaining Britishness and values of integrity, tolerance, fairness and justice than any UK government of any political complexion. That’s why the curmudgeons in all political parties turn against it. I think Jeremy Hunt’s recent attacks and comments were particularly poorly judged. He hasn’t a had a good start in government at all has he?
I made a complaint to the BBC recently and I am very, very unhappy about the way it has been handled. The subject is not relevant here. I shall write about it in future but for now it would distract from my point. I am horrified to discover that the BBC does not handle complaints itself. They are outsourced to Capita in Belfast which describes itself as “the UK’s leading outsourcing company…at the leading edge of redefining and transforming services to the public.” For me that needs a huge pinch of salt, a mountain in fact and even then I’m choking on it.
Handling complaints should be at the very heart of an organisation. It is the essence of your brand. There is no more important management function. Contracting them out is an abdication of responsibility. More than that, it is a complete failure of integrity, a massive mistake. If an organisation is truly committed to meeting its customers’ needs it must be as close to them as possible. This irresponsibility strikes at the very heart of everything I value about the BBC. I am deeply disillusioned.
If this disastrous decision had resulted in a well administered service then that might be some consolation but not a bit of it. It is dreadful. Every bit as bad as any horror story you’ve heard about British Gas, BT or yes, even a bank. This is the British consumer experience at its very worst.
Not What It Used To Be
In sharp contrast to the rest of the BBC’s websites, try making a complaint online. It’s like something from the very early days of the internet with clumsy, badly aligned fields and an archaic feel. I almost expect to hear a modem whistling away in the background. From a complainant’s point of view it’s quite useless. You don’t get any option to save a copy of your complaint or email it to yourself. You don’t even get an acknowledgement once you’ve completed it so you’re left with a completely unsatisfactory feeling of uncertainty. Did they get it or not? Will I get a reply? When?
It gets worse. Complaints are lost. They don’t get answered at all. They certainly don’t get answered within the 10 working days promised. One answer I received was just laughable in its anodyne, crass simplicity. It was nothing more than an patronising acknowledgement of what I was “unhappy about”.
Useless
I could go on even further but I won’t. It does get even worse and it becomes embarrassingly so when Capita start to trot out the oldest excuse of all about “system problems”. It is an excruciatingly bad, defining example of appalling customer service. I’d say it takes the biscuit.
All this is the inevitable result of outsourcing your complaints procedure. That aspect of business that should be one of your most important tools. What’s worse is that Capita are absolutely useless at doing the job.
It is no exaggeration to say that, for me, this rocks the very foundations of everything I believed about the BBC to the very core. It is not the organisation I thought it was. I feel betrayed. I am “disgusted of Tunbridge Wells”. In fact, I am very, very, very disgusted of Weymouth, Dorset.
Written by Peter Reynolds
August 12, 2010 at 2:37 pm
Posted in Business, Consumerism, Politics, technology, television, The Media
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